Substitution, Cancellation, Return & Refund Policy

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Cancellation & Return Policy

All cancellations must be called-in to the florist within 24-48 hours of receiving the order. Failure to notify us of a cancellation will result in a forfeit of any deposit or monies received. If an item is damaged upon receiving the order, please notify us immediately and we will replace it with the same item or a similar one with equal value.

Refund Policy

In the event that a product materially differs in quality and characteristics from your original order (i.e., does not comply with our Substitution Policy) please notify us within 24 hours of delivery and we will arrange for:

(a) a pick-up and re-delivery of the product if available,

(b) or re-deliver a product of equal or greater value; or

(c) issue store credit of equal value;

(d) or full refund will be give upon return of the product within seven business days.

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

To expedite your request, please email us at gibsonsfloralcart@gmail.com for assistance or call 803-435-4761 to speak with a staff member who will be happy to assist you.